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About you

Your name

Organization

E-mail

Phone

Best way to reach you

E-mail Phone

Your request

Product

Type of request

How much is this affecting you?

Critical System down. Nobody can scan or retrieve documents.High A major feature is broken and there is no reasonable workaround.Normal Something isn't working right, but you can keep working.Low How-to questions, training, licensing and feature requests.

Critical requests also alert our on-call staff. Please call 866-208-8474 as well if your system is down.

Subject

What's happening?

Include what you were doing, any error message word for word, and when it started.

Technical details (optional, helps us solve it faster)

Product version

Installation

Windows version

Database

How many people are affected?

Screenshots, log files or databases

Up to 5 files, 25 MB each. If we asked for your Security.mdb, attach it here. Please don't attach document images containing patient data, Social Security numbers or other sensitive information unless we ask.

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